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You should pack the product(s) for return/refund securely in their original packaging, such as a cardboard box or poly mailer with bubble wrap, to protect them from any damage when they are shipped back to the seller/Shopee Warehouse.
If the original packaging is damaged, you may follow these guidelines:
For fragile items, you’re encouraged to use a “This side up”, “Fragile”, or “Handle with care” sticker as an additional reminder to the courier to handle your parcel with caution.
Ensure that product(s) are returned in the original received condition, completed with all the original inclusions. Examples of such inclusions are:
To help us process your return faster, you may include a note within the parcel with the following information:
⚠️ Note • Shopee will not be liable for any damage caused to your return parcel due to improper packaging. • Please take into account that your parcel may go through multiple touch-points during delivery (e.g. loading, unloading, sorting) and they should be adequately packaged to withstand the entire delivery cycle. • For Drop offs, J&T can only provide free pouches and packaging tapes at the branch. • For high-value, fragile, or items delivered in a box: these items must be brought along with the original box packaging. Otherwise, if not packaged properly, J&T Express may reject your parcel. |